Welcome to Healink.ca. By using our services, you agree to the following terms and conditions.

 

1. Service Scope

- Healink.ca provides a platform for users to book online video consultations with registered Persian-speaking doctors worldwide.

- The opinions provided by our doctors are second opinions and do not carry any legal or binding obligation for local healthcare providers.

 

2. User Responsibilities

- Users must provide accurate and complete information during the registration and consultation process.

- Users are responsible for ensuring that they have the necessary technology and internet connection for video consultations.

 

3. Payment and Fees

- Payments for consultations are made online through our payment gateway in EUR.

- Fees are non-refundable once the consultation has been completed.

 

4. Privacy and Confidentiality

- We prioritize the confidentiality and privacy of your personal information. Please refer to our Privacy Policy for detailed information.

 

5. Limitation of Liability

- Healink.ca is not responsible for any decisions made based on the second opinions provided by our doctors.

- Users should consult with their local healthcare providers before making any medical decisions.

 

6. Amendments

- Healink.ca reserves the right to modify these terms and conditions at any time. Continued use of our services indicates acceptance of any changes.

 

7. Cancellation Policy

- If you wish to cancel an appointment, you must do so at least 6 hours before the scheduled appointment time. Failure to cancel within this time frame will result in a 100% penalty charge

- To return your wallet balance, submit your request through support.

 

8. Rescheduling Policy

Rescheduling an appointment is only possible up to 1 hour before the scheduled appointment time. Rescheduling will not be allowed within 1 hour of the appointment.